mulier studio is a brand dedicated to the design and sale of candles. This website is made available to users in order to provide information about our products and allow their purchase.
Sales through this online store are intended for end customers for personal use. Companies interested in distributing our products may contact us at info@mulier.es to discuss the project. Resale of products purchased through the online store without express authorisation is prohibited.
In compliance with Spanish Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, users are informed that the domain www.mulier.es is owned by mulier studio, the owner being a natural person, with a registered address for notifications in Madrid (Calle Núñez Morgado 9, 28036) and contact email info@mulier.es
mulier studio is a registered trademark. Its use without the express written authorisation of its legitimate owners is prohibited.
These Terms and Conditions govern the use of the website, the purchase of products through the online store and any commercial relationships that may arise between mulier and its users. Access to the website and placing orders imply full acceptance of these Terms and Conditions.
mulier reserves the right to modify these Terms and Conditions at any time, as well as the structure, design or contents of the website, without giving rise to any right to compensation.
Intellectual and Industrial Property
The contents of the website, including texts, images, photographs, videos, graphics, logos, icons, designs, software and other elements, are owned by mulier or by third parties who have authorised their use. Their reproduction, distribution or exploitation without express authorisation is prohibited.
Users may create links to the website for private, non-commercial use, provided that the relationship with mulier is not misrepresented and no unlawful, offensive or public-order-breaching content is included.
mulier is not responsible for the contents or services of third-party websites that link to this website.
Liability
mulier shall not be liable for service interruptions, technical errors, viruses, force majeure events or the improper use of the website by the user.
Access to and use of the information contained on the website is the sole responsibility of the user.
User Obligations
The user agrees to use the website in accordance with the law, good faith and these conditions, refraining from any action that may harm mulier, other users or third parties.
General Terms of Sale
These terms govern the sale of products offered through the online store.
The contract language shall be Spanish.
Products are displayed with their price and description in the online store. mulier reserves the right to modify prices, products and offers without prior notice, except for orders already confirmed.
Payment Methods
Payment is made through a secure payment gateway via the Stripe platform, under SSL protocol. mulier does not have access to customers' bank details.
Shipping
mulier ships to Spain and other European Union countries. Products will be delivered to the address provided by the buyer within the timeframe indicated on the product page and, in any case, within thirty (30) calendar days from order confirmation.
Shipping costs shall be borne by the buyer and will be displayed before completing the purchase.
In the event of an incident during transport, the buyer must notify mulier within a maximum of 24 hours from receipt of the order.
Withdrawal and Returns
The buyer has a period of fourteen (14) calendar days from receipt of the product to exercise the right of withdrawal, provided that the product has not been used and is kept in its original condition.
In accordance with article 103 of Royal Legislative Decree 1/2007, the right of withdrawal shall not apply to products used or handled after delivery.
The candles sold by mulier are sculptural pieces made by hand, with organic and irregular shapes. For this reason, burning may not be uniform and may vary from one piece to another, as part of the character and design of the product.
Returns of candles that have been lit or used will not be accepted, except in cases of manufacturing defect or damage caused during transport.
Accepted returns must be sent without undue delay, in their original packaging and with return costs borne by the buyer.
mulier will refund the corresponding amount, excluding shipping costs, within a maximum of fourteen (14) days from receipt of the returned products.
Communications
For any communication, users may contact mulier by email at info@mulier.es or by written communication to the address indicated.
Applicable Law
These conditions shall be governed by Spanish law. For the resolution of any dispute, the parties submit to the Courts and Tribunals of Madrid, unless consumer regulations provide for another mandatory jurisdiction.
Shipments to the United Kingdom – Taxes and Duties
If you place an order with delivery to the United Kingdom, please note that the prices shown on our website do not include UK VAT or any potential import duties or taxes.
Shipments to the United Kingdom are made under DAP (Delivered At Place) conditions. This means that, once the order arrives in the destination country, you will be responsible for paying any VAT, duties or customs charges that the UK authorities may apply before delivery.
These costs are set by the UK authorities and are outside our control. We recommend consulting local customs regulations if you have any questions before making your purchase.