Shipping policy

Do you ship all over Spain?

Yes, we ship all over Spain: the Peninsula, the Balearic Islands, the Canary Islands, Ceuta and Melilla.


How long will my order take to arrive?

We process all orders within 1 to 2 working days.

Once shipped, the estimated delivery times are:

  • Peninsula and Balearic Islands: 24 to 72 working hours

  • Canary Islands, Ceuta, Melilla and Europe: 3 to 5 working days

  • United Kingdom: 4 to 10 working days

When your order leaves the studio, you will receive a confirmation email with the tracking number.

 

Shipping costs

Shipping costs are calculated automatically at checkout, depending on where the order is going.

Important note for international shipments:
Any customs fees, duties or local taxes are not included in the price and must be paid by the buyer at the destination. Mulier Studio is not responsible for these additional costs.

 


Do you ship internationally?

Yes, we ship to several countries in Europe, to the United Kingdom and to Switzerland.
During checkout you can see whether your country is on the list of destinations.

 

Shipments to the United Kingdom, Switzerland and the Canary Islands – Duties and VAT

The United Kingdom and Switzerland are outside the European Union, and the Canary Islands are outside the EU VAT area. The prices shown on our website do not include import taxes, customs duties or the VAT that applies in these destinations.

Orders to the United Kingdom, Switzerland and the Canary Islands are shipped under DAP (Delivered At Place) terms. This means that when you receive the parcel, you are responsible for paying any VAT, duties or other charges that may apply under the regulations in force at each destination.

To be able to deliver your order, you must provide your VAT number or your DNI/NIE/CIF, in the "VAT or ID" field in your cart or in "Company & VAT" at checkout.

These amounts are set by the customs authorities of each country and are outside our control. If you would like to know the possible costs before you buy, we recommend checking with the local authorities.

 

What if my order arrives damaged?

Every piece is carefully checked before it is sent and packed specifically to protect it.

If you receive a damaged item, write to us at info@mulier.es with:

  • Your order number

  • A clear photo of the damaged product

For shipments within the Peninsula, you can choose between:

  • A refund of the price of the damaged piece

  • A new unit sent at no extra cost

For shipments to Europe or outside Spain, if the customer would like a new unit, the shipping costs must be paid by the buyer.